Return & Exchange Policy

At EssLillie Boutique, we want you to love every piece you receive. If something isn’t right, we’re here to help.

We accept returns within 14 days of delivery.
Items must be unworn, unwashed, and unaltered with all original tags attached.
Items marked as Final Sale (including select vintage and handcrafted pieces) are not eligible for return.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

We happily accept exchanges for a different size or style within 14 days of delivery.
Please contact us before sending your item back so we can confirm availability.

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery, and we will make it right at no cost to you.

Email us at our contact page with your order number and reason for return. We’ll respond within 1–2 business days with next steps.

Once we receive and inspect your return, we'll issue refunds to your original payment method within 5–7 business days.